FREQUENTLY ASKED QUESTIONS
Top Questions
What other parts do you carry?
Are you a CAT® Dealer?
Will you buy my parts?
Parts
I don’t know my part number. Can you still help me?
Do you offer a warranty on your parts?
Do you charge a restocking free if I return my part?
Are all of your parts genuine CAT®?
Orders
Do I need an account number to view price and availability?
Do I need a credit card to place an order?
How long will it take to receive my order?
I placed one order but received multiple packages. Is that normal?
Shipping
Do you export or ship internationally?
How do I find my tracking number?
Can I use my own freight account?
Company
Are you an American company?
Off Road Equipment Parts, Inc.
3491 Northbend Cir, Alcoa, TN 37701 USA
Copyright © 2026 Off Road Equipment Parts Inc. All rights reserved. Off Road Equipment Parts, Inc. is not an authorized dealer for Caterpillar Inc. CAT® and Caterpillar® are registered trademarks of Caterpillar Inc.
